Service and Support

Real World Communications delivers rugged mobile computing and wireless networking solutions to the industrial and field service markets. To support our customers we offer the following services:

  • Support Services
  • Deployment and Device Management Services
  • Service Agreements

For a complete breakdown of these services, please call our Sales Department at 866.400.6222

Support Services

In addition to hardware sales, Real World also provides a suite of support services to ensure your business is always up and running.

  • Piloting and testing
  • Solution development and consulting
  • Provisioning of demo gear
  • Asset identifi cation
  • Confi guration/set up
  • Onsite and telephone support
  • Remote support and troubleshooting
  • Hot spare pool
  • Related printer services
    • label design
    • labeling and device software confi guration
    • wireless printing services
    • media blanket coordination
    • stocking inventory and shipping of your labels when you need them
  • Radio frequency site surveys
  • Warehouse identifi cation
  • Installation
    • printers
    • mobile computers
    • wireless LANs
    • network cabling
    • warehouse labels and placards
  • Training

Deployment and Device Management Services

Real World can completely manage your devices from initial order throughout the life of the project. This eliminates having to worry or sta this end of the solution.

  • Staging
  • Confi guration
  • Loading software applications
  • Testing
  • First point of contact for all troubleshooting issues in the fi eld
  • Receiving damaged equipment and facilitating break/fi x returns or maintenance contract execution
  • Recording and monitoring of all devices under maintenance contracts
  • Manage hot spare pool to ensure availability
  • Troubleshoot wireless network issues related to devices
  • Multiple location deployments

Service Agreements

Standard or Custom.

1-866-400-6222

Call one of our Service and Support Specialists today.

At RealWorld Communications we sevice what we sell, providing our clients with solutions that work.

CONTACT

7050 Telford Way
Unit 14
Mississauga, Ontario L5S 1V7
Tel 905.405.6222
Fax 905.405.6224

Toll free 866.400.6222

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Real World Communications

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